Careers at EFCU
We’re more than a great place to manage your money. EFCU is also a fantastic place to work, with a wealth of employee benefits, competitive compensation, and much more.
Below are the positions we are currently looking to fill. If you are not interested in those positions, but are interested in working at EFCU, you may submit an application for future review. Please download our Employment Application here, complete the form (this form is fillable) and email to hr@elkofcu.org.
Now hiring for:
POSITION TITLE:
Member Services Concierge
Department:
REPORTING RELATIONSHIPS
POSITION REPORTS TO:
Member Service Manager
POSITION PURPOSE
Greet and assist credit union members, in-person or via phone. Perform other duties such as mail distribution and ordering credit union supplies. Assist other departments as needed.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Greet and direct members, as well as, answer telephone inquiries. Ensure calls are directed to the proper department. Process financial and member service transactions in a courteous and efficient manner.
- May perform card services duties such as ordering cards, placing holds on cards, balancing card service reports, fraud, posting debits/credits, etc.
- Research and resolve member inquiries regarding account statements, disputes, and monetary adjustments.Assist with online banking inquiries.
- Balance and complete required reporting daily.
- Order supplies for credit union, order checks, process address changes, mail letters for overdrawn accounts, etc.
- Process and distribute mail daily.
- May perform notary services as required.
- Cross-sell other credit union services.
- Perform other duties, projects or tasks as assigned.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
A high school education or GED.
REQUIRED KNOWLEDGE:
Thorough knowledge of principles and processes for providing member and personal services. This includes member needs assessment, meeting quality standards for services, and evaluation of member satisfaction.
Thorough knowledge of established teller and member service operations, procedures and policies.
Understanding of Credit Union Operations and philosophy.
Knowledge of basic accounting.
EXPERIENCE REQUIRED:
One year of similar of similar or related experience. Bilingual Spanish helpful but not required.
SKILLS/ABILITIES:
Excellent oral and written communication skills.
Professional appearance, dress, and attitude.
Working knowledge of related computer systems and applications.
Solid math skills.
Demonstrates carefulness about detail and is thorough in completing work tasks.
Performs effectively with frequent workload changes and competing demands.
Maintains confidentiality related to Credit Union operations and work-related information.
TOOLS/EQUIPMENT:
Customer Relationship Management CRM Software–[Various programs dependent on industry]
Electronic Mail Software–Email software; e.g. IBM Lotus Notes; Microsoft Outlook
General–General office equipment such as calculators, computers, photocopiers, and scanners. Includes the ability to operate encoding, coin counting, and cash counting machines.
Internet Browser Software–Web browser software; Microsoft Internet Explorer; Microsoft Edge; Mozilla Firefox; Google Chrome
Operating Systems Software–Computer operating systems; e.g.Microsoft Windows
Computer Software–Servers, etc.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Finger Dexterity: To individually, or as a group, flex and extend fingers for fine and precise manipulation of small items, or to activate a keyboard mouse. Handling or touching with the fingers, e.g., turning switches on/off, using a telephone push button or 10-key calculator.
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
Pulling: Using upper body to exert force in order to draw, haul, or tug objects in a sustained motion.
Pushing: Using upper body to press against something with steady force in order to thrust forward, downward or outward.
Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
WORKING CONDITIONS
None. No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Establishing Work Relationships– Establishes and maintains cooperative working relationships.
Number Facility– The ability to add, subtract, multiply, or divide quickly and correctly.
Oral Comprehension— Listens to and understands information and ideas presented through spoken words and sentences.
Oral Expression— Communicates information and ideas in speaking so others will understand.
Speed of Closure– Quickly makes sense of, combines, and organizes information into meaningful patterns.
Written Expression— Communicates information and ideas in writing so others will understand.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to include essential functions and basic duties typically demonstrated by someone in the position. Peripheral tasks, only incidentally related to each position, have generally been excluded.Knowledge, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the functions, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employment-at-will does not impact the employee’s right to negotiate singly or in a group and participate in concerted activities regarding the terms and conditions of their employment under the NLRA. Employees can be terminated for any reason not prohibited by law.
POSITION TITLE:
Loan Title Clerk
Department:
REPORTING RELATIONSHIPS
POSITION REPORTS TO:
Chief Lending Officer
POSITION PURPOSE
Prepare and process title documents with the Department of Motor Vehicles.Research information on outstanding title issues and resolve discrepancies. Process title work and perform a variety of support duties related to the lending function within the credit union.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Processes all new and used vehicles for registration in the state in which they will be titled.
- Issue cashier checks and title documents.
- Submits all legal transfer work to the Department of Motor Vehicles.
- Verifies that funds have been collected and the correct lienholder paid off before processing title applications.
- Checks for accuracy in the application and ensures that all information is complete.
- Management of Paid Loan Report-Twice a month (on the 2nd and the 16th) a report gets generated that shows all of the credit union loans that have been paid off. The Title Clerk is responsible for going through this report and identifying all of the Consumer Loans that should have titles that need to be returned to the borrowers.
- Management of Title Log-Compiles and maintains a complete list of all outstanding title work. Reviewing the title log spreadsheet daily and making additions, updates, and deletions as needed. The additions come by staying in close communication with the Loan Processor about new Consumer Loans that have been made each day (car loans make up the bulk of the additions but there are also travel trailer, rvs, atvs, horse trailers, utility trailers, etc.).Reports on the status of any missing or problem titles and provides a current list of outstanding titles to the Supervisor at the end of month.
- Stays abreast of title regulations. Complete assigned educational courses and any other available training on title regulations.
- Cross-trains others to handle title clerk daily responsibilities.
- Conducts periodic training sessions for the Lending Department’s title regulations and procedures and issues a written memo to managers and all Lending personnel whenever regulations change.
- Maintains a professional appearance and a neat work area.
- Other tasks as assigned.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
A high school education or GED.
REQUIRED KNOWLEDGE:
Knowledge of Credit Union loan services, policies, and procedures.
Understanding of consumer loan products and services.
Knowledge of loan processing functions and related requirements and procedures.
EXPERIENCE REQUIRED:
One month to twelve months of similar or related experience.
SKILLS/ABILITIES:
Excellent oral and written communication skills.
Professional appearance, dress, and attitude.
Working knowledge of related computer systems and applications.
Solid math skills.
Demonstrates carefulness about detail and is thorough in completing work tasks.
Performs effectively with frequent workload changes and competing demands.
Maintains confidentiality related to Credit Union operations and work-related information.
TOOLS/EQUIPMENT:
Customer Relationship Management CRM Software–[Various programs dependent on industry]
Electronic Mail Software–Email software; e.g. IBM Lotus Notes; Microsoft Outlook
General–General office equipment such as calculators, computers, photocopiers, and scanners. Includes the ability to operate encoding, coin counting, and cash counting machines.
Internet Browser Software–Web browser software; Microsoft Internet Explorer; Microsoft Edge; Mozilla Firefox; Google Chrome
Operating Systems Software–Computer operating systems; e.g.Microsoft Windows
Computer Software–Servers, etc.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Finger Dexterity: To individually, or as a group, flex and extend fingers for fine and precise manipulation of small items, or to activate a keyboard mouse. Handling or touching with the fingers, e.g., turning switches on/off, using a telephone push button or 10-key calculator.
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
Pulling: Using upper body to exert force in order to draw, haul, or tug objects in a sustained motion.
Pushing: Using upper body to press against something with steady force in order to thrust forward, downward or outward.
Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
WORKING CONDITIONS
None. No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Establishing Work Relationships– Establishes and maintains cooperative working relationships.
Number Facility– The ability to add, subtract, multiply, or divide quickly and correctly.
Oral Comprehension— Listens to and understands information and ideas presented through spoken words and sentences.
Oral Expression— Communicates information and ideas in speaking so others will understand.
Speed of Closure– Quickly makes sense of, combines, and organizes information into meaningful patterns.
Written Expression— Communicates information and ideas in writing so others will understand.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to include essential functions and basic duties typically demonstrated by someone in the position. Peripheral tasks, only incidentally related to each position, have generally been excluded.Knowledge, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the functions, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employment-at-will does not impact the employee’s right to negotiate singly or in a group and participate in concerted activities regarding the terms and conditions of their employment under the NLRA. Employees can be terminated for any reason not prohibited by law.
POSITION TITLE:
Technology Specialist (Full-Time)
Department:
REPORTING RELATIONSHIPS
POSITION REPORTS TO:
Information Systems Manager/Supervisor
POSITION PURPOSE
Install, upgrade, and maintain computer hardware and peripheral equipment. Coordinate technology needs with outsourced vendors for efficiency and cost-effectiveness. Assist Information Systems Manager/Supervisor or VP in researching, planning, and implementing new technologies to improve member access and staff efficiency.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Install or modify data communication systems. Provide technical support and consultation in the use and operations of complex computer operating systems.
- Investigate new techniques, equipment, and data processing methods. Evaluates technical requirements for new or upgrades in hardware/software.
- Maintain databases and libraries including systems security functions.
- Design and maintain systems documentation according to applicable policies and standards. Ensure that documentation meets all security regulations for the credit union.
- Coordinate technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity.
- Evaluate and procure new technology and computer supplies according to budgetary line items.
- Keep abreast of state-of-the-art hardware developments.
- Evaluate technology proposals and agreements and provide recommendations to management on vendors, bids, outsourcing, etc.
- Coordinate the services of vendors to ensure quality of service and timeliness. Review vendor contracts for compliance. Function as the contracts administrator for all outsourced technology services.
- Ensure that all software licenses are maintained.
- Perform other duties, projects or tasks as assigned.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
A high school education or GED. Additional college/trade school computer training or an equivalent combination of education, training, and experience.
REQUIRED KNOWLEDGE:
Thorough knowledge of principles and processes for providing member and personal services. This includes member needs assessment, meeting quality standards for services, and evaluation of member satisfaction.
Knowledge of information technology and network operations and all related computer hardware and software.
Understanding of Credit Union operations and philosophy.
Knowledge of Windows based servers, AD, and VMware.
EXPERIENCE REQUIRED:
At least two years experience with computer hardware and software configuration and network support functions.
SKILLS/ABILITIES:
Strong customer service skills and willingness to assist others.
Able to communicate complex information clearly.
Working knowledge of related computer systems and applications.
Demonstrates carefulness about detail and is thorough in completing work tasks.
Maintains confidentiality related to Credit Union operations and work-related information.
TOOLS/EQUIPMENT:
Customer Relationship Management CRM Software–[Various programs dependent on industry]
Electronic Mail Software–Email software; e.g. IBM Lotus Notes; Microsoft Outlook
General–General office equipment such as calculators, computers, photocopiers, and scanners. Includes the ability to operate encoding, coin counting, and cash counting machines.
Internet Browser Software–Web browser software; Microsoft Internet Explorer; Microsoft Edge; Mozilla Firefox; Google Chrome
Operating Systems Software–Computer operating systems; e.g.Microsoft Windows
Computer Software–Servers, etc.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Finger Dexterity: To individually, or as a group, flex and extend fingers for fine and precise manipulation of small items, or to activate a keyboard mouse. Handling or touching with the fingers, e.g., turning switches on/off, using a telephone push button or 10-key calculator.
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
Pulling: Using upper body to exert force in order to draw, haul, or tug objects in a sustained motion.
Pushing: Using upper body to press against something with steady force in order to thrust forward, downward or outward.
Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
WORKING CONDITIONS
None. No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Establishing Work Relationships– Establishes and maintains cooperative working relationships.
Number Facility– The ability to add, subtract, multiply, or divide quickly and correctly.
Oral Comprehension— Listens to and understands information and ideas presented through spoken words and sentences.
Oral Expression— Communicates information and ideas in speaking so others will understand.
Speed of Closure– Quickly makes sense of, combines, and organizes information into meaningful patterns.
Written Expression— Communicates information and ideas in writing so others will understand.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to include essential functions and basic duties typically demonstrated by someone in the position. Peripheral tasks, only incidentally related to each position, have generally been excluded.Knowledge, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the functions, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employment-at-will does not impact the employee’s right to negotiate singly or in a group and participate in concerted activities regarding the terms and conditions of their employment under the NLRA. Employees can be terminated for any reason not prohibited by law.
Application
To be considered for one of these positions, please complete our application for employment.
GENERAL
| First Name:* | MI: | |
| Last Name:* | ||
| Maiden/Previous Name: | ||
| Social Security Number: * | ||
| Address:* | ||
| City: | ||
| State: | ||
| ZIP Code: | ||
| Previous Address: If at current address less than 2 years | ||
| Previous City: | ||
| Previous State: | ||
| Previous ZIP Code: | ||
| Home Phone:* | ||
| Cell Phone: | ||
| E-mail Address: | ||
| Referred By: | ||
| Are you 18 years of age or older?* | ||
| Yes No | ||
| Are you fluent in any language(s) other than English: | ||
| Yes No | ||
| If Yes, please indicate which language(s) you speak: | ||
JOB SPECIFIC INFORMATION
| Position Applying For: * | |||||||||||||
| Branch Location | Any Location 1 Location 2 Location 3 Location 4 | ||||||||||||
| Employment Preference:* | Full-Time Part-Time Any | ||||||||||||
| Rate of Pay Desired: | $ Hour Week Month Year | ||||||||||||
| Date Available to Begin Work: | |||||||||||||
| Are you willing to work overtime if requested to do so: Yes No | |||||||||||||
| Are you an experienced operator of any of the following (Select all that apply): | |||||||||||||
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| List below any personal characteristics, skills, attitudes, or achievements which you feel would qualify you for this position. | |||||||||||||
| Feel free to list any participation in community/civic activities, special achievements, awards, hobbies, etc. | |||||||||||||
| Have you ever been convicted of a felony or misdemeanor, or do you have any charges pending against you: * | |||||||||||||
| Yes No | |||||||||||||
| If yes, please explain: A conviction or pending charge will not be an automatic bar to employment and will be considered only as it relates to the job in question. | |||||||||||||
| Have you ever paid a civil forfeiture or fine for a non-traffic related offense:* | |||||||||||||
| Yes No | |||||||||||||
| If yes, please explain: Payment of a civil forfeiture or fine will not be an automatic bar to employment and will be considered only as it relates to the job in question. | |||||||||||||
EDUCATION HISTORY
High School | |
| Name/Address:* | |
| Last year completed:* | 1 2 3 4 |
| Did you graduate:* | Yes No |
Business/Trade School | |
| Name/Address: | |
| Major: | |
| Last year completed: | 1 2 3 4 |
| Did you graduate: | Yes No |
| Degree: | |
College | |
| Name/Address: | |
| Major: | |
| Last year completed: | 1 2 3 4 5 6 |
| Did you graduate: | Yes No |
| Degree: | |
Graduate Studies | |
| Name/Address: | |
| Major: | |
| Last year completed: | 1 2 3 4 5 6 |
| Did you graduate: | Yes No |
| Degree: | |
Other | |
| Name/Address: | |
| Major: | |
| Last year completed: | 1 2 3 4 |
| Did you graduate: | Yes No |
| Degree: | |
EMPLOYMENT HISTORY
| No previous employer |
| Starting with the present or most recent, list all previous employers. Include self-employment, military service, summer and part-time jobs. | |
Employer 1 | |
| Company Name:* | |
| Company Address:* | |
| City: | |
| State: | |
| ZIP Code: | |
| Position:* | |
| Length of Employment:* | to |
| Reason for Leaving:* | |
| May we contact this employer:* | Yes No |
| Name and Title of Supervisor: * | |
| Phone Number:* | |
| E-mail: | |
| Duties: * | |
Employer 2 | |
| Company Name: | |
| Company Address: | |
| City: | |
| State: | |
| ZIP Code: | |
| Position: | |
| Length of Employment: | to |
| Reason for Leaving: | |
| May we contact this employer: | Yes No |
| Name and Title of Supervisor: | |
| Phone Number: | |
| E-mail: | |
| Duties | |
Employer 3 | |
| Company Name: | |
| Company Address: | |
| City: | |
| State: | |
| ZIP Code: | |
| Position: | |
| Length of Employment: | to |
| Reason for Leaving: | |
| May we contact this employer: | Yes No |
| Name and Title of Supervisor:\ | |
| Phone Number: | |
| E-mail: | |
| Duties: | |
Employer 4 | |
| Company Name: | |
| Company Address: | |
| City: | |
| State: | |
| ZIP Code: | |
| Position: | |
| Length of Employment: | to |
| Reason for Leaving: | |
| May we contact this employer: | Yes No |
| Name and Title of Supervisor: | |
| Phone Number: | |
| E-mail: | |
| Duties: | |
REFERENCES
| List the names of persons not related to you, who know of your work or qualifications. | |
Reference 1 | |
| Name: | |
| Relationship: | |
| Phone: | |
Reference 2 | |
| Name: | |
| Relationship: | |
| Phone: | |
Reference 3 | |
| Name: | |
| Relationship: | |
| Phone: | |
EMPLOYEE APPLICATION AUTHORIZATION
I certify that the facts set forth in this application are true, correct and complete without misrepresentations or omissions of any kind whatsoever. I authorize investigation of the statements I have made herein.
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